Since Monday, 7 July 2025, at around 7:00 a.m., some users (mainly students and examiners) are unable to log in to FlexNow (using the “Login with mobile phone app” button). After clicking/tapping on the button, a very simple page appears with an error message:

• In the Chrome browser, there is an error message ending with ‘ERR_CONNECTION_RESET’.
• In the Firefox browser, there is an error message containing the term ‘PR_CONNECT_RESET_ERROR’.
• In the Safari browser (i.e. on Apple devices), there is an error message stating ‘The page is not available’.

This means that you cannot access the page where you can enter your LoginID and password.

However, the login process is not part of the FlexNow system. We at FlexNow-RUB-Support have therefore already informed the responsible IT team.

Workarounds:

• Those affected can alternatively try using a different browser, device or network.
• If you want to use FlexNow on your smartphone via Wi-Fi, you can try disabling Wi-Fi on your device for the time being.
• Alternatively, you can try again later.