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FAQ

a) Problems logging in with the help of a mobile app (two-factor authentication)


At the RUB, only the degree programs of the Engineering Faculties, Computer Science, and most degree programs of the Faculty of Business and Economics are managed via FlexNow. If you are unsure whether students in your degree program should have access to FlexNow, please check our FAQ entry “Which courses are covered by Flex­Now?”, located at the bottom of this page.

If you are certain that you need access to FlexNow: The two-factor authentication is probably not enabled for you. To access FlexNow, the two-factor authentication must be enabled for your login ID. To check if it is enabled, please open the RUB's “Identity Management” portal in a web browser (we recommend Chrome or Firefox):
    https://rub.de/login

Please log in with your RUB-LoginID and the corresponding password, using the same credentials as for eCampus or your RUB email account. Three scenarios must then be distinguished:


Scenario A:
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This scenario applies if you are logged in immediately after clicking the dark blue “Log in” / “Anmelden” button (in Identity Management). In this case, you will see a simple page with five or six dark blue buttons in the center.

In this case, two-factor authentication is not yet activated for you. Please follow the instructions found on the page:
    https://www.it-services.ruhr-uni-bochum.de/services/ias/2fa.html.de
(or search for “RUB 2-Faktor-Authentifizierung” on Google).

Scroll to the bottom of this page, open the “Initial setup” section, and follow the linked instructions.

We recommend using a smartphone app instead of a hardware token.


If you haven't yet registered for an exam in FlexNow, which is especially likely if you're in the first few weeks of your first semester, then this is probably scenario A. However, if you've already tried to set up two-factor authentication, alternative scenarios B and C might be more helpful.


Scenario B:
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This scenario applies if, after clicking “Register” / “Anmelden”, you see a screen displaying a QR code (i.e., a square pixel image). In this case, you've started setting up two-factor authentication, but haven't yet completed the process. Please follow the instructions above for “Scenario A”, but go directly to the section with the QR code (“Step 9”).


Scenario C:
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This case occurs when, after clicking “Login”, you are presented with a screen where you are asked to either enter a “security code” / “Sicherheitscode” or select a “login method”.

If you are unable to obtain the security code using the “authenticator app” (such as ForgeRock), for example, because you have a new smartphone, then please proceed as described in the following FAQ article “Smartphone is broken or lost, or app is no ​​longer usable”.


General:
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If you still need help, please contact us.

In this case, two conditions are met:

  • Two-factor authentication is enabled for your login ID. This is the case if, when logging into FlexNow via your web browser, after entering your login ID and password and clicking the “Log in” button, you are taken to a page where you are asked to enter a security code (i.e., six digits).
  • The “Authenticator app”, which previously provided you with the six-digit security code (in German “Sicherheitscode”), no longer provides the security code. The following reasons are possible: The device on which the app is installed (usually your smartphone) is defective or lost/stolen. Alternatively, the app has been deleted, or the app has lost its settings when being transferred to a new device (and the app is no longer usable on the old device).

Please proceed as described in the following instructions from RUB's IT service provider, IT.SERVICES:

Open the page
    https://www.it-services.ruhr-uni-bochum.de/services/ias/2fa.html.de
(or search for “RUB 2-Faktor-Authentifizierung”). The last section on this page is titled “PDF-Anleitungen / PDF-Instructions”. In this section, open the last of the three items titled “Anmeldeprobleme / Login problems”. Open the linked PDF in English there.

If you no longer have any recovery codes (and no screenshot of the QR code), you have unfortunately locked yourself out. In this case, only the section at the very end of the two-page PDF is relevant for you. This section is titled (in green) “Option 2: Help from the service center of IT.SERVICES”.

Plea­se see the trou­ble­shoo­ting do­cu­ment. You can find it on our home­page:
https://www.flexnow.ruhr-uni-bochum.de/index.html.en

There, in the box with the button “Login with mobile phone app”, click on the button “Instruction manuals” and then, in the text that appears, on the link “Troubleshooting for logging in”.

b) Further questions


If you are a student and have already been exmatriculated by the RUB Registrar’s Office, you can unfortunately no longer access FlexNow. This is because ex-students should not be able to access the RUB systems for as long as they want (due to data security). However, you can continue to use your RUB email account for one year upon request, for further details see https://www.it-services.ruhr-uni-bochum.de/ias/mailkonzept.html. The Registrar's Office will exmatriculate you upon your request or a few weeks after the start of the semester if you have not yet transferred your semester fee.

If you only need one more data sheet, then you can contact us at FlexNow-RUB-Support (support@flexnow.rub.de, from your RUB email account).

Currently, the following degree programmes are administered with FlexNow:

(The rest is only available in German)

  • Fa­kul­tät für Bau- und Um­welt­in­ge­nieur­wis­sen­schaf­ten:
    • Ba­che­lor + Mas­ter „Bau­in­ge­nieur­we­sen“
    • Ba­che­lor + Mas­ter „Umweltingenieurwesen“ ehemals „Umwelttechnik und Ressourcenmanagement“ (UTRM)
    • Mas­ter „Com­pu­ta­tio­nal En­gi­nee­ring“
    • Master „Subsurface Engineering“
  • Fa­kul­tät für Elek­tro­tech­nik und In­for­ma­ti­ons­tech­nik:
    • Ba­che­lor + Mas­ter „Elektrotechnik und Informationstechnik“ (ETIT)
    • Mas­ter „Lasers and Photonics“ (LAP)
  • Fa­kul­tät für Ma­schi­nen­bau:
    • Ba­che­lor + Mas­ter „Maschinenbau“ (MB) (but not the Bachelor „Mechanical Engineering VGU“, that is offered in cooperation with the „Vietnamese-German University“)
    • Bachelor „Materialwissenschaft“ (MW)
    • Ba­che­lor + Mas­ter „Sales Engineering and Product Management“ (SEPM)
  • Fakultät für Informatik:
    • Ba­che­lor + Mas­ter „Angewandte Informatik“ (AI) ab PO 2009
    • Bachelor Informatik
    • Ba­che­lor + Mas­ter „IT-Sicherheit / Informationstechnik“ (ITS-I)
    • Mas­ter „IT-Sicherheit / Netze und Systeme“ (ITS-N)
  • Fa­kul­tät für Wirt­schafts­wis­sen­schaft:
    • Alle Hauptfach-Stu­di­en­gän­ge:
      • Bachelor in: Management and Economics; Zwei-Fach-Bachelor
      • Master in: Economic Policy Consulting; Economics; Finance, Accounting, Auditing, Controlling and Taxation; Management; Management and Economics; Sales Management
    • Folgende Ne­ben­fach-Stu­di­en­gän­ge: Biologie; Chemie; European Culture and Economy; Geographie; Management & Consulting im Sport; Mathematik; Physik; Psychologie; Sozialwissenschaft; Sportwissenschaft; Wirtschaftspsychologie; Wirtschaft und Politik Ostasiens (aber nicht: "International Political Economy of East Asia" - siehe den folgenden Punkt)
    • Für Nebenfachstudierende, deren Studiengänge im vorigen Punkt nicht aufgeführt sind, finden Sie Informationen zu den Anmeldeverfahren zu Prüfungen auf der folgenden Webseite des Prüfungsamts der Fakultät für Wirtschaftswissenschaft: https://www2.wiwi.rub.de/en/pruefungsamt/informationen-uebersichten/. Bitte suchen Sie auf dieser Seite nach dem Abschnitt mit der Überschrift „Informationen für Studierende anderer Fakultäten“. Bei Fragen können Sie sich an wiwi-pa-nebenfach@rub.de wenden.

Students of all other degree programmes (e.g. diploma or other examination regulations) can only view their examination results via the examination office.

You can change the address data which is displayed in FlexNow on the "Student's data" page under "Personal data" in eCampus under "Stammdaten/ Adressänderung". After the address change in eCampus, it will take up to two days until these changes are also visible in FlexNow. If you need the change urgently, write an email to us at FlexNow-RUB-Support (support@flexnow.rub.de). Because we can get your data into the FlexNow system in just one day through a manual action.

If you would like to change any details other than address data, please contact the Registrar's Office.

Possible causes:

  • Students
    • See section " Which courses are covered by FlexNow?"
      • Only students in certain courses can use FlexNow
  • Employees
    • Rights not available or expired

When you deregister, it can take up to 24 hours for your selection to be recorded in the system. During this time, it will not be possible to re-register for the exam.

The recording takes place automatically once a day. Therefore, please try again tomorrow at 10:00 a.m. to log in to FlexNow and register for the exam.

If you are still unable to register, please contact your examination office. You can find the contact details here:
https://www.flexnow.ruhr-uni-bochum.de/fn/studierende/ansprechpartner_fakultaeten.html.de

No, we from the (technical) FlexNow-RUB-Support are not authorized to change student data (without a request from the relevant examination office).

Therefore, we are also not permitted to register students for exams or withdraw them from exams. Because of that we recommend you to contact the relevant examination office.

You can find the contact details here:
https://www.flexnow.ruhr-uni-bochum.de/fn/studierende/ansprechpartner_fakultaeten.html.de

See the last chapter in our "FlexNow user guide for students". You can find the link to this document here: Click on "For students" on the left (in the main menu of this page), and on the page that appears, in the section „Instructions“, click on the link at the end.